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Enhancing Organizational Performance: A Toolbox for Self-assessment

Charles Lusthaus, Marie-Hélène Adrien, Gary Anderson, and Fred Carden

Available formats

Do you know if your organization is performing efficiently? If it isn't, do you know why?

This guidebook presents an innovative and thoroughly tested model for organizational self-assessment. The tools and tips in Enhancing Organizational Performance go beyond measuring the impact of programs, products, and services. They integrate techniques of formative assessment, in which the assessment team becomes involved in helping its organization become more effective in meeting its goals. The tools and techniques are flexible, and the model can be adapted to any type or size of organization. Worksheets and hands-on exercises are included.

Enhancing Organizational Performance will be of use to any organization that is initiating a process of self-assessment, internal change, or strategic planning. It will particularly appeal to heads and staff of research organizations, university administrators, staff of research-granting agencies, and academics and professionals in organizational development and evaluation.

The authors

Charles Lusthaus, Marie-Hélène Adrien, and Gary Anderson are partners at Universalia Management Group in Montréal, Canada. Charles Lusthaus is also Associate Professor in the Departmentof Administration and Policy Studies at McGill University in Montreal. Fred Carden is Senior Program Specialist in the Evaluation Unit of the International Development Research Centre, Ottawa, Canada.