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Safeguarding and reporting misconduct

As an organization working to build a more sustainable and inclusive world, IDRC acknowledges that we have a collective responsibility to uphold and promote high ethical standards in our policies, programs and practices, as well as our daily work and activities. IDRC has a zero-tolerance approach to inaction against sexual exploitation, abuse and harassment (SEAH) in the delivery of our research-for-development mandate. We are committed to preventing and responding wherever possible to SEAH and misconduct during all our research activities.  

In line with our effort to eliminate as many potential barriers to reporting as possible, our incident reporting tool, ClearView Connects™, provides a platform and hotline for everyone to confidentially share concerns or incidents related to a range of unethical conduct. 

How to report misconduct

Ensuring issues and concerns are promptly raised and addressed is fundamental to maintaining our high ethical standards. Anyone can raise a concern or make a misconduct report to IDRC about something they have experienced, witnessed or heard. 

Make a confidential report

To report misconduct or to access support, please: 

  • submit a report via our incident reporting platform 
  • call our incident reporting hotline at +1 (866) 737-3512 for assistance in English or French (toll-free in Canada and the US) 
  • contact your manager or supervisor (as applicable to IDRC employees) 
  • contact your IDRC program officer or program director (as applicable to IDRC grantees, research partners and third parties) 

For SEAH and disclosures-related concerns, you can also do any of the following:

  • Safeguarding, SEAH: contact the IDRC safeguarding specialist at safeguarding@idrc.ca
  • Disclosures: contact the IDRC senior disclosures officer at divulg@idrc.ca for incidents related to Canada’s Public Servants Disclosure Protection Act


Reports can be made on our incident reporting platform regarding any of the following topics: sexual exploitation, abuse or harassment, fraud, theft, data security and privacy breaches, workplace harassment and violence, workplace discrimination, workplace health and safety, harm to property, conflicts of interest, disclosure of possible wrongdoing, other unethical conduct and/or violations of IDRC's Code of Conduct and policies, as well as any applicable laws.

All report reviews and follow-up investigations will be conducted in a manner that respects confidentiality and fair process requirements (including, among others, informing the parties to a complaint, timely investigation, and providing the parties with an opportunity to provide their accounts). 

Individuals can submit a report via the Centre’s incident reporting platform anonymously. However, individuals who choose this option should be aware that further enquiry and/or investigation, and any provision of support, may be limited.

For more on what to expect from the incident reporting platform, ClearView Connects™

How does the incident reporting process work? 

All individuals are encouraged to make a report as soon as possible and within 48 hours after becoming aware of any such incident or concern. 

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Our commitment to transparency and accountability

IDRC recognizes that the decision to report misconduct and SEAH can be difficult. IDRC will support those who make such a report, whether or not their report is upheld. For SEAH-related reports, the Centre recognizes survivors’ entitlement to specialized services and will provide appropriate and safe referral information and support regardless of an investigation going ahead.

The Centre regularly evaluates its existing policies, procedures and tools to provide a more robust and secure experience for everyone submitting reports. As part of our continued commitment to transparency and accountability, the Centre will also report to IDRC’s Board of Governors regarding reports of misconduct and SEAH in a confidential manner.

Ensuring high standards of ethical conduct is our collective responsibility. By raising issues and concerns, you are doing your part to make IDRC a more ethical, respectful, diverse and equitable organization.

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Make a report

If you are aware of instances of unethical conduct or SEAH relating to IDRC’s activities or mandate, we encourage you to report it

What to expect when reporting

IDRC’s chosen incident reporting platform is ClearView Connects™, a third-party service outside of the Centre, available for reporting and identification of issues, incidents or behavior inconsistent with our values.

When you begin a report 

  • You will be asked several questions related to the concern. 
  • A report ID number and password will be generated for you. 
  • You can choose to receive email notifications when there is an update to your report.

Accessing your report

  • You can return to the system at any time using your report ID and password to see updates on the report. 

Keeping your information safe

  • Write down your report ID number and password and keep them in a safe place.
  • This information cannot be retrieved by IDRC for confidentiality reasons. 
  • If you lose or forget your information, submit a new report and reference your previous report.
  • The email address you provide for notifications cannot be accessed by IDRC.

Reviewing your report

  • Completed reports are then made available to relevant reviewers for action.

If you have questions related to safeguarding, please send an email to safeguarding@idrc.ca. If you have any questions about disclosures of possible wrongdoing related to Canada’s Public Servants Disclosure Protection Act, please email divulg@idrc.ca. For any other questions or comments, we invite you to use our contact form.

Please find our letter to grantees, research partners, and third parties on IDRC’s approach to reporting misconduct and launch of ClearView Connects™